Consumer Alert

Claims Companies

We have been advised by some of our members that they have been approached by the following companies to exit their timeshare ownership:

• The Timeshare Termination Team
• Praetorian Legal
• ABC Legal
• Fullbrook Associates
• Lansdown Financial
• Taylor-Marshall Associates
• Collins-Harper Associates
• Amaryllis Associates
• Sarah Waddington Solicitors
• AEGIS Direct SL

Notice

We have recently been made aware of a company operating under the name RCI Vacations System Ltd, that may be falsely claiming to be from, or associated with our company. RCI Vacations System Ltd is a third party company, and is in no way connected with us. If you are contacted by RCI Vacations System Ltd, please do not engage with them. Instead, please report the incident to us immediately. We appreciate your vigilance.

If you have been contacted by one of these companies, please speak to RCI first to understand your options in relation to your RCI membership. RCI is best placed to assist you with any aspect of your RCI membership and you do not need to pay a third party for membership-related advice.

Your RCI membership enables you to exchange your timeshare ownership and is separate to that of ownership. Any queries relating to your ownership should be communicated to the resort/vendor where your ownership was purchased.

Advice to our Members

As members will note from the other warners on this page, unscrupulous organisations remain ready to try and mislead you into thinking that they are connected to RCI in order to sell their "services". In many cases these "services" are of very poor quality or simply non existent.

Typically, these organisations make use of cold calling or unsolicited emails and falsely claim to be from, or associated with, RCI. If you receive an unsolicited call or email from a person who claims to be contacting you from or with the agreement of RCI you should always ask, before doing anything else, that the details of your last exchange you arranged through RCI (eg where and when it was) be confirmed. If this is not answered satisfactorily then this suggests the organisation is not genuine and we strongly advise that you discontinue all contact immediately, do not disclose any personal details and do not purchase any services being offered. Please let RCI know if you receive any such suspicious calls or emails, so we can tell other members, and take what action we can to stop such action.

EUROC is a not for profit trade association offering guidance and support to timeshare owners who reside in Europe and are experiencing challenges or have questions they cannot find answers to. The EUROC Timeshare Support Hub operates a helpline, telephone 0203 582 2345 and email support@euroc.org. We also recommend visiting EUROC’s website located at https://euroc.org/support-hub, where you can contact them directly and access a variety of free downloadable guides and videos.

You can download the full EUROC Timeshare Support Hub explanatory brochure here.