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From left: Nur Huda
(CE Specialist), Edward Alvero (CE Manager), Adrian Lee, Jo Seetho and Angelia Long
Many introductions and changes took place in 2006, and some of you might have missed out on them. We fill you in on what is going on and what will be coming up.
Have You Been Missing Out?
In 2006, RCI sent out 75 percent of its promotional communications via email. We received a great response from our members and we’ll continue to email you in 2007.
If you have yet to provide us with your email address, please do so as soon as possible.
Send your email address along with
your RCI membership ID number to asiamembers@rci.com. Be the first to know about our hot deals and don’t be left out.
Introducing RCI’s Dedicated Customer Experience (CE) Team
At RCI, we are constantly looking at ways to improve the level of service which we provide to our members. We want nothing more than for us to be your No.1 travel provider for your holiday accommodation. It’s not simply about sending you on the holiday of your dreams but also fulfilling your overall member experience. To achieve this, we have introduced a dedicated Customer Experience Team who will look after the concerns you encounter while on holiday. With the new team, you can expect the following:
1. Quick Turnaround Time
Should a query or feedback be received, you can be assured that a representative from the CE team will be in touch with you within 48 hours to provide assistance.
2. Quality Assurance
As we want to ensure that we always deliver the best service to our members, the CE team will be monitoring calls, providing continuous training
to our holiday guides, reviewing comment cards, fame surveys and more.
3. Incident Resolution Programme
Our trained professionals will handle members’ feedback accordingly and use various quality tools to manage situations for a timely resolution. We will also be monitoring quality issues to make sure a service lapse does not occur again.
As RCI’s CE Team will be increasing their contact with members, you can look forward to new and improved ways of communication via SMS, email or the Internet.
RCI’s Latest Makeover
It’s about time we had a new look for the New Year. So check out the upgraded look and usability of RCI-Asia’s website. Over the course of the year, we’ll be upgrading our system to allow for greater efficiency for online transactions. We want to be available to you for your holiday bookings 24 hours a day, 365 days a year, for many years to come. Look out for exciting promotions that will be introduced on a regular basis.
2006 Readershi Survey Winners
Congratulations to the following members:
1st Prize
1 Week International Stay Fo
ip
p
or
r
r 4
Mr Leong Hoe Kin
2nd Prize
4
RCI ID: 170404800
Midweek Asia Getaway For 2
Mrs Grace Kingdon RCI ID: 130001783
3rd Prize
RCI Hamper (worth up to S$100)
Ms Chue En Buan RCI ID: 696901044
5 x Consolation Prizes
S$50 RCI Voucher
Mrs Hung Tzu-Hsin
Ms Sheila Marie Casaol Mr Raymond Ip
Mr Chandra Apsarton
Mr Abu Mansor Md. Yasin
RCI ID: 666600314 RCI ID: 350202062 RCI ID: 146911150 RCI ID: 382003785 RCI ID: 301001083
ENDLESS VACATION 25
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